https://youtu.be/RMsF1lOVNgI

ClickRez lets you automate text messages to customers for every step of the booking process. Here’s how to set it up and customize:

✅ Step 1: Access SMS Settings

• Go to Services → Checkout Session → SMS

✅ Step 2: Review and Customize Each SMS Event

You’ll see a list of automated SMS triggers you can edit:

• Order Complete: Sent when you mark a job complete
• Order Cancelled: Sent when a booking is canceled
• Order Placed: Sent when a customer books
• Upcoming Appointment Reminder: Sent before the appointment (you choose the timing)
• Invoice Ready: Sent when an invoice is created
• Invoice Paid: Sent after payment — perfect spot to drop a Google Review link

✅ Step 3: Customize Your Messages

• Edit the message text for each event
• Use variables like:
  • {customer_name}
  • {booking_date}
  • {booking_time}
  • {booking_cost}
• Tailor the messages to match your shop’s voice